O+CO helped AeroMexico and Mexicana—Mexico’s two leading airlines at the time—investigate opportunities for integrating their services on short-distance routes. An extensive experience audit helped shape the blueprint for the future, including enhanced services and a step-by-step plan to progressively merge services. Our recommendations offered opportunities for operational efficiency while answering travelers’ unmet needs.
“The most important thing to me is information, information, information. Where is the plane and where is it going to leaving from? How do you get there? When are you going to arrive? Which departing lounge do you have to take? All of those things.”
“The flight should be an extension of your office.”
“I want an airline that understands me and responds to me.”
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